John P. Nixon Insurance Achieves Five Star Rating

John P. Nixon Insurance Agency Awarded Five Star Agency Award of Distinction:

John P. Nixon Insurance Agency in Newtonville recently underwent an intensive insurance agency "fitness" exam in order to be awarded the coveted Five Star Insurance Agency Award of Distinction. The Five Star Agency designation is awarded by the Massachusetts Association of Insurance Agents (MAIA) to an independent insurance agency that successfully completes a "fitness review" that examines 17 elements of agency performance including: Customer Focus, Communications, Vision, Planning, Accountability, Selection, Development, Involvement, Motivation, Information, Business Associates, Innovation, Integration, Carriers/Markets, Business Results, Performance and Reliability.

Frank Mancini, President and CEO of MAIA, said, "We are delighted to add Nixon Insurance Agency to the elite but growing ranks of the Five Star Agency community. The Five Star Insurance Agency Award of Distinction recognizes an agency for excellence in every area of its operations. We call the process of earning the designation a 'fitness review' because, in order for the agency to qualify, agency personnel must jump a number of hurdles to earn their place among the best agencies in the state."

Nancy Gardner, President of Nixon Insurance Agency attributed the agency's success to its dedicated, motivated team of players whose primary focus is on providing top-notch customer service to clients. "At the Nixon Agency, we strive for continuous improvement of the products and services we offer. We are proud of the role each and every member of our staff plays in our operations and in our achievement of the Five Star Agency award. In addition, we are active and supportive of numerous community and charitable organizations. We're proud to be a good corporate neighbor and enjoy the excellent reputation and name recognition our involvement in the community has earned us," concluded Ms. Gardner.

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